One of our beloved retailers is celebrating a milestone that can’t go without sharing; the 20th anniversary of Nature’s Emporium!
Over the last 20 years of being in retail, there have been many important lessons learned by the Nature’s Emporium family. The one that sticks out the most for them is realizing the profound value of trust. Ryan Dennis, Director of Communications, describes how it is involved in their day-to-day business,
“Our customers come to us for so many reasons – personal health or for a loved one, concern for the environment are but just a few. They entrust us with tremendously personal information and needs. By responding to that gesture with the respect and humility it warrants, we give them a reason to come back – and we gain the opportunity to build meaningful relationships that span through the years!”
By playing a major role in the organic movement in the GTA, Nature’s has been able to see first-hand the growth of the industry. Dennis explains that their gratitude steams from the people they’re surrounded by,
“Really, this would not have been possible but for the steadfast support and effort of our incredible team, our amazing vendors and – more than anything – our customers, who have been with us every step of the way. This is truly an accomplishment that we’ve made together. The fact that we’re all able to share in more fresh, vibrant natural & organic foods than ever before, at prices that get better every day – that’s the real reward.”
Even with 20 years of experience under their belt, Nature’s faces challenges every day, from seasonal availability to varying rates of public awareness to supply fluctuations. However, they don’t let these challenges stop them; they’ve taken these as opportunities to grow and improve the way their customers are served, as Dennis describes,
“We look for unique avenues to reach out to new audiences, through efforts like our three-year nutrition mentorship role with the NHLPA (National Hockey League Players’ Association) and Allstate in their “All Canadians Mentorship Program”. We build strong partnerships with local growers and suppliers [like Yorkshire Valley Farms!]. It’s a daily adventure, and we love it.”
Every year, Nature’s Emporium throws a holiday party for its staff members. This year, not only did they celebrate their 20 year mark but they also took home their third win in a row of the Brock Elliott Memorial Award for Excellence in Retail at the 2013 CHFA (Canadian Health Food Association) Awards. It doesn’t stop there! Nature’s is also celebrating the opening of the brand new Vaughan location!
Here’s to 2014 and the next 20 years in organic retail to our old friends, Nature’s Emporium!